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Frequently Asked Questions




How Do I Book An Apartment? 

Having verified price and availability information online, please contact us to confirm this information and to request a booking form. We will send you a booking form to fill in and return and you will also need to pay a 50% non-refundable booking deposit. Upon receipt of the form and payment, your booking will be reserved. One month prior to arrival the final payment plus security deposit will be due. Upon receipt of these, your booking will be confirmed. 


Is it Safe to Book with Chic Gites?

A good and important question! With far too many cases of fraud being reported in the apartment rental industry, it is important to be careful when booking. We would encourage you to read our "About Us" page which details who we are, our company registration in Cannes etc. As a company incorporated in Cannes at the Chamber of Commerce since 2007, we, simply put, have been active too long to simply be a shell/scam. But if you have any other questions, please let us know. We want you to book with us in confidence and to simply look forward to your stay in Cannes. 


What is your Cancellation Policy?

Cancellations prior to one month before arrival will lose the booking deposit. Cancellations within one month of arrival will incur a full rental charge. We strongly urge you to have travel insurance with cancellation cover prior to booking your stay in Cannes.  


What does the Rental Price include? 

The rental price includes property rental, linen and towels (but not beach towels), all local taxes, Value Added tax, Wi-Fi internet access, reasonable electricity and water charges. 


Are there any Other Charges? 

We require a fully refundable security deposit of up to €1000 (depending on property, period of stay etc) to cover damage to the property during your stay. 


What is Maximum/Minimum Rental Period?

There is no maximum rental period, though previous conference bookings often mean long bookings (eg 3+ months) are not possible.

The minimum rental period is 1 week. Of course you are welcome to stay less than 1 week but the 1 week rate will apply. 


What Payment Methods do you Accept? 

We accept all major credit cards through our secure online payment system, or bank transfers. We may exceptionally agree to cheque or cash payments but only if agreed before the booking is made. 


Can I Smoke in your Apartments? 

No, not even on the outdoor areas. Nobody likes the smell of smoke in an apartment. 


Are Pets Allowed? 

No, I'm afraid not. 


How do I get to Cannes? 

Most people will fly to Nice airport and transfer by car/taxi/bus/train to Cannes which takes about 45 minutes. For land access, the Cannes train station is just a 2-3 minutes walk from the apartments, while there is a public secure car park less than 100m from all our properties. 


How do I get the Keys? 

Wherever possible, we will meet you at the apartment on arrival with keys etc. Exceptionally we use a  local key pick-up service if we are unable to meet you. You will be informed if this is the case before your arrival. 


What do you Provide/What do we need to bring? 

We provide linen and towels (1 large towel per person) in the apartment, but not beach towels so you may wish to bring these or buy them when here. We provide soap and shampoo/shower gel. We also provide an iron and ironing board as well as a hair drier in each apartment. We provide initial provisions of toilet roll, cleaning products, tea, coffee, sugar in each apartment - you are welcome to use these during your stay but may need to buy more at your own cost. There is a good supermarket less than 100m from all our properties where you can buy all the provisions for your stay. 


Can I rent a Cot for our Baby?

We have 1 cot which we can provide, free of charge, on a first-come-first-served basis. We do not have a high chair for babies so you may wish to bring a travel one. 


Any other questions, please feel free to contact us!