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Frequently Asked Questions

1. HOW DO I BOOK AN APARTMENT?
Having confirmed an apartment's availability (link to calendar on each apartment page) and the Rate, you should then contact us to confirm this information and request a booking. We will then send you a booking form to fill in and return and make arrangements to take payment of the booking deposit.

2. IS IT SAFE TO BOOK WITH YOU?
Unfortunately we get many reports of false agents operating in Cannes, particularly during conference periods. On our about us page you will find full details about us, our company and why you can book with complete confidence. You should not consider booking with any company that is unwilling to provide you all that information about their company or agency.

3. WHAT IS YOUR CANCELLATION POLICY ?
Cancellations 1 month or more before arrival will result in the loss of the 50% booking deposit. Cancellations within one month of arrival will result in total loss of payment unless a replacement booking can be found. In such cases, the final balance (50%) will be refundable.

4. ARE THERE ANY ADDITIONAL CHARGES?
There is a fully refundable €500 safety deposit required, due at the same time as the final balance. This is to cover breakages/damage to the apartment during your stay. Local taxes, TVA (french value-added tax) wireless internet access, electric, water and gas bills are all included in the rental rate.

5. WHAT IS THE MINIMUM RENTAL PERIOD?
There is no minimum rental period as such, however the minimum weekly rate will be applied to all June-Sept rentals and the full conference rate for any rentals during conference periods.

6. WHAT PAYMENT METHODS DO YOU ACCEPT?
We can either accept direct bank transfer or all major credit cards - you will input your credit card details directly onto Credit Agricole's (France's largest retail bank) secure server - we will never see or hold your credit card information.

7. WHAT IS THE CLOSEST AIRPORT?
Nice international airport is the closest airport to Cannes. It is a 45 minute bus or taxi to Cannes from the airport.

8. CAN I SMOKE IN YOUR APARTMENTS?
No, smoking is strictly prohibited, even on balcony areas of the apartment.

9. CAN I BRING PETS INTO YOUR APARTMENTS?
No, I am sorry to say that pets are not allowed in our apartments. Failure to mention a pet when booking could result in the non-refundable cancellation of your booking upon arrival with a pet.

10. HOW AND WHEN CAN I COLLECT THE KEYS?
Check in is from 16h00 on the day of arrival though we can often accommodate early arrivals. In most cases, we will meet you at the apartment upon arrival with keys etc. For late arrivals or in exceptional circumstances we have a local key pick-up service where the keys as well as a detailed map and instructions on how to find the apartment will be provided.

11. WHAT PRODUCTS/PROVISIONS DO YOU PROVIDE IN THE APARTMENT?
We provide an initial supply of shampoo/shower-gel, soap, kitchen roll, toilet roll, washing up liquid, tea, coffee, sugar, milk. Should these need to be replenished during your stay, it will be your reponsibility and at your cost to do so. We also provide an iron and hair-dryer.

12. CAN YOU PROVIDE A COT DURING OUR STAY?
We have 2 cots in total which we can provide free of charge on a first come, first served basis.

13. CAN I ORDER EXTRA LINEN AND CLEANING SERVICES DURING MY STAY?
We provide bed linen and 1 towel per person per week/conference booked. Extra linen can be organised at a cost of €50 per double room. We do not provide cleaning services during your stay but can put you in touch with local cleaning companies who charge roughly €20 per hour.

14. IS THERE PARKING NEARBY?
As Cannes is small enough to walk around with ease, and the public transport in the region is good, we would recommend, where possible, not bringing a car to Cannes. However, all of our apartments are situated a short walk from secure public car parks which cost around €70 per week.

15. I HAVE A PROBLEM DURING MY STAY - WHAT SHOULD I DO?
In case of any problems you should call us immediately. We live a short distance from Cannes and can solve most problems within a couple of hours of being contacted. No compensation of any sort will be paid should a client complain after their rental of a problem they did not report during their stay.